To improve organizational performance, we must improve the productivity, the behavior, and the processes, as well as communication. To continuously improve performance we must do these things habitually.
This course builds on the basic supervision skills learned in Supervision I: Leadership Fundamentals and provides participants with:
- Specific communication techniques
- A process for improving situations
- Practical application in the classroom
- Practical skills for improving work and/or life situations
Participants will select a real-life situation from work. They will apply the listening techniques and the innovation process to their chosen situation to continuously improve the organization's performance.
Who Should Attend
- Any experienced supervisor or manager who wants to enhance or refresh their communication and interpersonal skills or learn how to effectively solve compelling problems at work.
Learning Objectives
- To become an active and effective communicator
- To effectively implement and manage change in the workforce
- To help others to accept change, participate in change, and even own the change
- To reduce/eliminate problems or improve/create innovation
- To foster/implement/encourage an organizational philosophy/mentality of Continuous Improvement