Communication is the transfer of a message from a sender to a receiver. This workshop is divided into two parts: styles -- the different ways we package our outward communication, and listening -- the ways we receive incoming verbal messages. Practical techniques for improving message transfer are taught and practiced during the workshop.
Who Should Attend
- Human Resource professionals
- Managers, supervisors and team leaders
- Employees
- Any individual who would like to improve his or her communication skills
Learning Objectives
- Create a balance between facts and feelings in verbal exchanges
- Select from and use five effective listening skills (two for facts, two for feelings, one for both)
- Identify your communication styles and the styles of others
- Use styles-based strategies to improve verbal information transfer and counteract communication difficulties
- Develop specific verbal communication improvement action plans