Emotional intelligence has been identified as a key component of personal and professional success. It is the ability to identify, assess, and control one's own emotions and to be sensitive to the emotions of others. This program is designed to make participants aware of the different types of intelligence that professionals need to be successful and to familiarize them with the skills inherent in emotional intelligence. The session provides opportunities for participants to identify ways to apply emotional intelligence principles to their own situations.
Who Should Attend
- Those interested in understanding themselves and others better
- Those who want to improve their interactions with others
- Managers responsible for supervising, directing and developing employees
- Employees who provide customer service -- internally or externally
- Human Resource professionals
Learning Objectives
- Understand the distinction between different types of intelligence
- Identify the five skills that comprise emotional intelligence
- Be able to determine the appropriate application of emotional intelligence practices
- Develop an individual plan to increase your emotional intelligence