This program offers tools and strategies that help people remain calm in order to navigate delicate situations effectively. Attendees will examine specific situations and have an opportunity to practice responses covering many delicate situations including when someone mentions the "elephant in the room," makes comments about race, religion, etc., or shares too much private information for your comfort level.
This program builds upon material presented in Diplomacy and Tact I and while not required, it is recommended that participants attend the Diplomacy and Tact workshop prior to attending Diplomacy and Tact II.
Who Should Attend
- Human Resource professionals
- Managers, supervisors and team leaders
- Any employee whose job requires appreciating the delicacy of an interpersonal exchange
Learning Objectives
- Learn skills to maintain an internal compass
- Have a toolbox of starters for difficult conversations
- Create effective "off-the-cuff" responses in both private and public conversations
- Repair damaged relationships and regain trust
- Utilize stance, voice and other physical techniques to improve outcomes
- Learn the art of gentle persuasion