Regardless of what product or service your organization offers, as a leader you’re in the people business, big time. Success in the people business demands high-level communication skills. Talking, writing, texting, e-mailing, phoning, gesturing, and listening - you swim every day in the ocean of communication. If those communication skills are poor, you’re in the ocean with an anchor tied to your feet. In this module, you’ll learn Olympic-sized techniques to strengthen your talent. Just like swimming, you’ll analyze the strokes you currently use, discovering details about your own communication style. You’ll learn to adapt your personal communication to those whose style is different from yours and take out your earplugs to hone your listening skills. Your awareness and use of nonverbal communication will sharpen. After the module, you’ll feel confident to win a gold medal in communication.
Special introductory PLX series pricing. Additional savings when registering multiple people from one company for the complete six module series. Click here for more information.
Learning Objectives
- Interpret nonverbal communication correctly.
- Recognize generational differences and consider the impact of those differences on the work group.
- Apply the DiSC® model to understand style differences, adapt your style, and improve your communication with others.
- Demonstrate active listening and questioning techniques.
- Demonstrate assertive communication skills.
- Use communication tools that minimize defensive responses from your work colleagues.
- Construct "I" messages.
- Interpret the impact of emotional intelligence on communication.
- Examine appropriate and effective use of various modes of communication technology such as e-mail, texts, and conference calls.
- Compare the options for remote communication and technology.
