Assertive communication is not passive, nor is it aggressive and dominating; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.
Who Should Attend
Anyone who would benefit from being able to communicate more directly, tactfully, and effectively. Also, anyone who is making the transition to a leadership position and needs to get things done through others or with the assistance of others in the organization.
Learning Objectives
- Recognize assertive, aggressive, and passive behaviors.
- Assess assertiveness in conflict situations.
- Reduce defensiveness and increase management effectiveness.
- Use positive communication techniques.
- Give difficult messages in an assertive manner.
- Identify nonverbal messages.
