Communication is the transfer of a message from sending to receiver and is impacted by many factors. Whether you talk one-on-one, in small groups or to large audiences, some of the very same factors apply.
This workshop is divided into four primary factors impacting verbal communication: Styles - the different ways we package our overall communication; Vocal power - one's diction and modulation of volume, pace, pitch, tone, etc.; Listening - the ways we receive incoming verbal messages and; Non-verbals - how we transmit and interpret communication signals.
Practical techniques for improving message transfer are taught and practiced during this workshop.
Who Should Attend
- Supervisors and managers wanting to develop flexibility when communicating with direct reports, customers, vendors, etc.
- Human Resource professionals who want to be more persuasive while maintaining relationships or expand communication capacity
- Team leaders who want to raise their platform presentation skills or demonstrate communication dexterity
- Employees who want to better communicate their ideas to co-workers, supervisors or members of management
- Anyone who wants to improve their overall communication skills or who is experiencing problematic verbal communication
Learning Objectives
- Identify your most-used communication styles and other styles you may encounter
- Implement styles-based strategies to improve verbal information transfer and counteract communication difficulties
- Select from and use five effective listening skills to create a balance between facts and feelings in verbal exchanges
- Engage techniques designed to enhance the quality of one's vocal power
- Learn how to make adjustments to, and take advantage of, one's own vocal patterns and behaviors
- Fine-tune your ability to use stance, physical postures and body language to enhance your verbal message
- Develop specific communication improvement action plans
