A hands-on workshop to help develop a plan that makes an immediate impact on Quality Management Systems (QMS) to the ISO 9001 Standard through:
- Definition
- Development
- Implementation
- Maintenance
Program Content
1. Interpreting the ISO 9001 Requirements
Measurement, Analysis and Improvement (section 8)
Customer perception of customer satisfaction-survey
2. Partnering: Management and Workforce
Management Responsibility
3. Process Mapping
Procedures
Product Realization
4. Minimizing Documentation
Control of Documents
Control of Records
5. Avoiding Common Implementation Pitfalls
6. Creating a Project Plan-plan the work towards certification
7. Strategic Implementation-work the plan to certification
Continuous Improvement
Internal Auditing
Who Should Attend
- ISO Company Representatives
- Quality Representatives
- Process Improvement Practitioners
- LEAN Systems/Six Sigma Specialists
- Any Company Managers Seeking Professional Assistance for ISO Certification
Learning Objectives
- Minimize ISO Documentation while Maintaining Process Control
- Use Planning Tools and Technology to Reach ISO Certification and Continuous Improvement
- Identify Best Measurements to Monitor Performance
- Eliminate Causes of Problems to Improve Productivity Opportunities
