When differences of opinion are not handled appropriately, discordant conflict can result. This seminar helps participants understand the true nature of conflict, how to reap its benefits, and how to avoid the downsides of disruptive conflict.
Who Should Attend
- Employees who want to learn about resolving conflict effectively
- Managers who want to help employees deal with conflicts
- HR professionals and others responsible for managing relationships between employees
Learning Objectives
- Define conflict
- Know how conflict starts and escalates
- Understand different approaches to dealing with conflict and the advantages and disadvantages of each
- Identify your preferred conflict management style
- Practice methods of conflict resolution
