Recent Supreme Court decisions clearly spell out the expectation that employers have a well-developed response system for employee complaints. Employers can avoid or limit legal liability when they promptly and appropriately handle workplace concerns and complaints. This class covers the central elements of such a system: well-trained investigators and a well defined investigative process.
Properly conducted investigations will result in timely resolutions to employee relations issues, and, as established by Supreme Court guidelines, can serve as an employer’s all-important defense to a legal challenge.
This program includes an investigator's toolkit with detailed checklists and practical tools to conduct investigations.
Who Should Attend
- Human Resource professionals
- Supervisors and managers
- Anyone responsible for conducting internal investigations of discrimination and other critical workplace complaints
Learning Objectives
This course will teach you when you need to conduct an investigation. It also provides an excellent platform to build your skills on how to conduct an investigation, including, but not limited to: how to plan an investigation, steps of a typical investigation, investigative interview techniques (with pointers on privacy, confidentiality, and defamation), investigative analysis (e.g., how to analyze facts and assess credibility of witnesses), and proper documentation of an investigation. The course will also discuss special concerns regarding harassment allegations as well as provide tips on making decisions and recommendations for action and communication considerations.