Successful collaboration takes places when team leaders build a supportive climate with positive communication skills and constructive feedback skills. Through a variety of activities and discussions, participants in this program examine their roles as communicators. Participants complete the online DiSC®Classic 2.0 Communication Style Assessment and receive a personal report to use in class and back at work. Participants learn to build a positive communication environment by giving constructive feedback, handling defensiveness, and listening effectively.
This is the second of five programs in the Leading Effective Teams Certificate Series. If you would like to register for ONLY this program (and not the entire series) register below. If you would like to register for the entire series please click here.
Who Should Attend
Leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. Also for those in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment.
Learning Objectives
- Identify components of effective communication.
- Use techniques for improving listening.
- List steps for communicating nondefensively.
- Identify your own communication style and describe the characteristics of other styles.
- Give constructive feedback statements and "I" messages.
- Describe ways to positively influence others.
