Phone use is the second biggest time waster in organizations. Many people have never attended a basic phone skill class and abuse their own and the customer’s time. This course will enable you to use phonetic spellers and emotional agendas and discover the power of correct phone behavior. You will experience a practical know-how, down-to-earth class that will improve customer service performance and results.
Who Should Attend
- Customer service professionals
- Customer service managers
- Administrative Assistants
- Receptionists
- Small business owners
Learning Objectives
- How to avoid telephone tag
- Dealing with overbearing/obnoxious callers
- Voice mail and techniques to maximize good impressions
